Background
A Grade-A tertiary hospital sought to improve patient experience and reduce queue waiting times by developing a comprehensive internet hospital mini program covering online appointments, consultations, and payments.
Solution
Technical Approach
- Framework: uni-app x + Vue 3 + TypeScript
- Backend: Go (Gin) + microservices architecture
- Database: MySQL (business data) + Redis (caching)
- Security: Level 3 compliance, data masking, full HTTPS
Key Features
- Appointment Booking: Department/doctor search, schedule display, real-time slot availability
- Online Consultation: Text/video consultations, e-prescription workflow
- Report Inquiry: Real-time lab result push, historical record access
- Online Payment: Medical insurance integration, self-pay, electronic invoices
Results
- Daily appointments exceeded 3,000
- Patient wait time reduced by 45%
- Online consultation satisfaction at 98%
- Passed Level 3 security certification